Lenovo warranty and services

Discover Lenovo’s end-to-end services, available from Insight, which help you maximize the value of your device’s lifecycle.

Talk to a specialist

We solve your challenges with four service categories.

Empower your workforce

Deploy hardware, services, and software with ease to eliminate bottlenecks.

Trust in expertise

Lenovo is one of the leading global PC manufacturers in the world.

Scale with ease

Respond to new levels of demand with flexible cost-efficiency.

Reliable service

Lenovo servers have an excellent uptime rate among select x86 platforms.

Fast-track your vision of the future

From pocket devices to on-prem infrastructure and everything in between, Lenovo TruScale simplifies the procurement, deployment, and management of reliable IT innovation.

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Lenovo TruScale Device as a Service (DaaS)

Lenovo TruScale DaaS helps you innovate without limits. Empower your business growth with the broadest range of digital workplace solutions, like Lenovo warranty options, flexible payment plans, and reliable equipment that inspires confidence. Talk to a specialist →

Lenovo TruScale Infrastructure as a Service (IaaS)

Lenovo TruScale IaaS offers the strategic advantage of the latest data center hardware. The pay-as-you-go business model can be scaled with 24/7 proactive monitoring, management, and service support. Talk to a specialist →

Lenovo warranty & services opens the door to growth

Don’t wait to prevent IT issues before they become a problem. With Premier Support Plus, your team can have faster issue resolution, protected investments, and more.

Always-on support for hardware and software
Unscripted solutions through phone, chat, or email
Protection against spills and other accidents
Next business day on-site and parts prioritization
Data protection and increased privacy
Extended battery warranty

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What to expect with Lenovo service tiers

Features	Standard Support	Premier Support	Premier Support Plus
Break/fix support for broken machines	x	✓	✓
Advanced technical support available 24/7 x 365	x	✓	✓
Hardware and preloaded software support	x	✓	✓
Unscripted solutions	x	✓	✓
Next business day on-site labor & parts prioritization (select markets)	x	✓	✓
Sealed battery coverage for up to 3 years	x	x	✓
International Service Entitlement	x	x	✓
Accidental Damage Protection	x	x	✓
Keep Your Drive service	x	x	✓

Get extended protection with Premier Support Plus

Accidental damage
protection

Protect your devices against accidental drops, spills, structural failures, electrical surges, and damage to the LCD screen with no additional costs.

Enhanced PC performance
& security

Diagnose and resolve performance and security issues fast to improve speed using the Lenovo Smart Performance application.

24/7
support

Access technicians who deliver comprehensive hardware and software support, and onsite or expedited repairs if needed.

Extended battery
protection

Get a one-time replacement for batteries that fail after the first year or don’t meet performance standards after two to three years of coverage.

Easy data
migration

Support a simple and fast data migration from your previous device to your new device — all done via an Internet connection.

Additional resources for Lenovo

Article Lenovo Validated Design: AI Manufacturing Inspection Image

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Lenovo warranty and services

We solve your challenges with four service categories.

Warranty & protection

Hardware support

Software support

Device as a service

Empower your workforce

Trust in expertise

Scale with ease

Reliable service

Fast-track your vision of the future

Lenovo TruScale Device as a Service (DaaS)

Lenovo TruScale Infrastructure as a Service (IaaS)

Lenovo warranty & services opens the door to growth

What to expect with Lenovo service tiers

Get extended protection with Premier Support Plus

Accidental damage
protection

Enhanced PC performance
& security

24/7
support

Extended battery
protection

Easy data
migration

Additional resources for Lenovo

Solution brief Lenovo Validated Design: AI Manufacturing Inspection

Solution brief Lenovo Validated Design Multimodal Agentic AI Solutions

Solution brief Data Orchestration: Hybrid AI Advantage With NVIDIA Solutions

Solution brief Knowledge Assistant | Hybrid AI Advantage With NVIDIA Solutions

Narrow your topic:

Is Lenovo right for you?

Lenovo warranty and services

We solve your challenges with four service categories.

Warranty & protection

Hardware support

Software support

Device as a service

Empower your workforce

Trust in expertise

Scale with ease

Reliable service

Fast-track your vision of the future

Lenovo TruScale Device as a Service (DaaS)

Lenovo TruScale Infrastructure as a Service (IaaS)

Lenovo warranty & services opens the door to growth

What to expect with Lenovo service tiers

Get extended protection with Premier Support Plus

Accidental damage protection

Enhanced PC performance & security

24/7 support

Extended battery protection

Easy data migration

Additional resources for Lenovo

Solution brief Lenovo Validated Design: AI Manufacturing Inspection

Solution brief Lenovo Validated Design Multimodal Agentic AI Solutions

Solution brief Data Orchestration: Hybrid AI Advantage With NVIDIA Solutions

Solution brief Knowledge Assistant | Hybrid AI Advantage With NVIDIA Solutions

Narrow your topic:

Is Lenovo right for you?

Accidental damage
protection

Enhanced PC performance
& security

24/7
support

Extended battery
protection

Easy data
migration